Intel announced in its statement that it will extend the warranty of its boxed Intel Core 13th and 14th Generation processors for another two years. This is not an ordinary thing, you will ask why did the blue team do such a thing? This decision was made due to the crashing and instability problems that have been seen in Raptor Lake and Raptor Lake Refresh processors for months.
At first, it was thought that the problems were only experienced in the K/KF/KS series, which allowed overclocking. It was later revealed that all models 65W and above were affected. In other words, crashes affect a wide range of areas, from flagship models to mid-range chips. Intel’s processors come with a warranty period of 2 or 3 years, depending on the region. With the new decision, the warranty period of the chips from the 13th Generation Core Raptor Lake and 14th Generation Core Raptor Lake Refresh family will be extended to 4 or 5 years.
- Full Details of the Problems in Intel Processors: Will They Be Resolved?
The chipmaker will release a microcode update by mid-August to fix issues that cause computers to inexplicably crash during gaming and other workloads due to overvoltage. Let’s remind you again: This problem can cause permanent damage and cause a malfunction in the processor. The expected microcode updates will not fix already faulty processors. As a result, users with chips that are currently crashing will need to return their processors for replacement. However, Intel says the update will prevent problems-free chips from breaking.
Intel Two-Year Warranty Extension Notice
“Intel is committed to ensuring that all customers experiencing or experiencing symptoms of instability with their 13th and 14th Generation desktop processors are supported through the transition process. We stand behind our products and will share more details about two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors in the coming days.
Meanwhile, if you are currently or previously experiencing symptoms of instability on your Intel Core 13th/14th Gen desktop system:
- Users purchasing systems from OEMs/Systems Integrators can reach out to the support team from the system manufacturer for further assistance.
- Users who purchased a boxed CPU can contact Intel Customer Support for further assistance.
Intel is also exploring options to easily identify affected processors in end-user systems and will provide additional guidance as soon as possible. We also apologize for the delay in communication as this has been a difficult issue to resolve and pinpoint the root cause.“
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